I purchased a membership, but I am unable to log in to the site. Why is that?
Have you ACTIVATED your membership?
When you purchase a new or renewing membership, you first need to activate your membership using the activation code sent to you after you have made your purchase. Your code should have also been made available to you on your confirmation page once you made your purchase in the online store.
If you are a NEW member, please go to the registration page to enter your activation code and activate your membership.
If you are RENEWING your membership, you can re-activate your membership on the renewal page.
I CAN'T FIND MY ACTIVATION CODE
Have you checked your junk mail?
Frequently, email programs will filter out messages from new email addresses as "spam." Be sure to check your junk mail folder. Your code should have also been made available to you on your confirmation page once you made your purchase in the online store.
Please remember to set junk mail filters so that they do not filter out emails from addresses ending in "@musictoday.com"
If you still cannot find your activation code, please email us at Insiders@musictoday.com or call us at 1-866-433-4592. We can help you activate your membership and make sure that you are able to login.
I have ACTIVATED my account, but I am unable to login to the site.
The 'password' field to login is case-sensitive. Please make sure that you are using the correct password.
If this does not work, you may need to clear your browser's "cache" also known as "temporary Internet Files").
To clear your cache in the Firefox browser:
Go to "Tools" >
Then "Clear private Data"
Then check the box for "Cache" and click "Clear Private Data Now"
To clear your cache in the Internet Explorer browser:
Go to "Tools" >
Then "Internet Options"
Then, under "Temporary Internet Files" click "Delete Cookies"
To clear your cache in the Safari browser (on a Mac):
Click the Safari menu drop-down
Select "Clear Cache"
Restart your Internet browser
If you still cannot log in after following the steps above, please email us at Insiders@musictoday.com or call 1-866-433-4592. Please include your member information and a description of the problem. We will address the problem as soon as we are able, but please keep in mind that emails can often take 24-48 hours for an initial response.
Can I change my Password?
Yes, you change your password at anytime. To change this information, log in to the site and go to the "Member Info" section to alter your account information.
Can I change my Username?
You can change your username once every 30 days. To change this information, log in to the site and go to the "Member Info" section to alter your account information.
Some of my information is listed incorrectly (i.e. username, member number, message board post-count, message board level, etc…). Can you correct my information?
Yes. We apologize for this inconvenience. Please email us Insiders@musictoday.com and we will adjust this information on an individual basis as soon as we are able. Please include as much of your member information as you can (Name, Member number, original username, current email address, phone number, etc…)
What if I have not yet received my membership card, pin, or kit and it has been over 6 weeks since I joined?
Please send your name, mailing address, member number, and type of membership you purchased to: firstname.lastname@example.org
This site works best with Internet Explorer 5.x or above, Netscape 4.79, 6.2 or above, and the latest version of AOL.
Download the latest version of Internet Explorer here: http://www.microsoft.com/windows/ie/default.asp
Download the latest version of Netscape here: http://channels.netscape.com/ns/browsers/default.jsp
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